Current jobs related to IT Service Management Specialist - Petaling Jaya, Selangor - Balazs

  • Financial Service Specialist

    5 days ago

    Petaling Jaya, Selangor, Malaysia AEON Credit Service (M) Berhad Full time

    AEON Credit Service (M) Berhad seeks a Financial Service Specialist to promote and sell credit card products. The successful candidate will ensure all applications are properly submitted for approval and maintain high standards of customer service.Responsibilities:Sell/promote Credit Cards & Aeon Member Plus Card productEnsure all applications are in proper...

  • Financial Services Specialist

    8 hours ago

    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    Financial Services Specialist Job DescriptionWe are seeking a highly skilled Financial Services Specialist to join our team. The successful candidate will be responsible for managing Purchase to Pay (PtP) processes, ensuring compliance with group and indirect tax requirements, and providing input to requests from internal and external auditors.The ideal...

  • Service Delivery Specialist

    5 days ago

    Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    Teleperformance is seeking a Service Delivery Specialist to join our team. As a Service Delivery Specialist, you will be responsible for providing exceptional service and support to our clients.Job DescriptionManage customer relationships and resolve issues in a timely and professional manner.Collaborate with internal teams to ensure seamless service...

  • Managed Services Engineer

    21 hours ago

    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    Job DescriptionWe are seeking a skilled Managed Services Engineer - Infrastructure Specialist to join our team. As a key member of our infrastructure team, you will be responsible for providing proactive monitoring and incident resolution services to ensure the smooth operation of our clients' IT infrastructure.

  • Service Delivery Specialist

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Kohler Co. Full time

    About the JobThe Technical Service Specialist role involves developing and implementing technical support strategies, providing product knowledge, and training technicians. This is an excellent opportunity for a motivated individual to join a dynamic team and contribute to the success of Kohler Co.Key ResponsibilitiesDevelop and implement technical support...

  • Cloud Services Specialist

    5 days ago

    Petaling Jaya, Selangor, Malaysia Career Horizons Full time

    We are looking for a skilled Cloud Services Specialist to join our Data Management team at Career Horizons. In this role, you will participate in the creation of new Cloud services and products, analyzing and designing new core modules, and performing system testing and documentation whenever necessary.About UsCareer Horizons is a fast-growing group, a...

  • Sales and Customer Service Representative

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Agape Biz Specialist Full time

    At Agape Biz Specialist, we are seeking an experienced Sales and Customer Service Representative to join our team. The ideal candidate will possess excellent sales and customer service skills, with the ability to communicate effectively in English and Mandarin.ResponsibilitiesGreet and direct customers in a friendly and efficient manner.Recommend merchandise...

  • Service Management Specialist

    6 days ago

    Petaling Jaya, Selangor, Malaysia DXC Technology Inc. Full time

    Job Description:DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with...

  • Service Support Specialist

    3 days ago

    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    Job OverviewWe are seeking a highly skilled and proactive Service Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

  • IT Service Excellence Specialist

    1 week ago

    Petaling Jaya, Selangor, Malaysia Air Liquide Full time

    Direct message the job poster from Air LiquideTalent Acquisition I Recruiting Talents for Air Liquide Business ServicesA service excellence specialist is accountable to enable continuous improvement initiatives by identifying, implementing, and sustaining improvement strategies to achieve operational excellence.How will you CONTRIBUTE and GROW?Duty &...

IT Service Management Specialist

3 weeks ago

Petaling Jaya, Selangor, Malaysia Balazs Full time

Our End User Support team is a critical component of our Global IT organization, providing exceptional service to our customers across APAC. We are seeking a highly skilled and experienced Service Desk Operations Manager to lead this team and drive its continued success.

About the Role:

The successful candidate will have extensive experience in managing regional service desks, with a strong track record of improving operational performance and enhancing end-user satisfaction. You will be responsible for managing the day-to-day operations of our remote support service desk, driving efforts to shift work to automation opportunities, and ensuring the delivery and monitoring of adoption of automation services.

You will also possess excellent communication and interpersonal skills, with the ability to manage multiple tasks and projects simultaneously and work within tight deadlines. This is an exciting opportunity to join a world-leading company in the gases, technologies, and services industry, with a strong commitment to innovation, customer-centricity, and diversity and inclusion.

Key Responsibilities:

  • Manage the operational organization (vendors) to support the delivery of the overall End User Support strategy and day-to-day execution.

  • Oversee the delivery of all Service Desk Support functions to the Hub user base, maintaining a high customer satisfaction rating.

  • Manage, govern, and deliver on GIO/End User Support performance targets.

  • Lead the service to motivate contractors and influence them to take positive actions and accountability for their assigned work.

  • Create an operational culture that drives customer service, innovation, and leveraging best practices to improve financial and service delivery performance.

  • Perform operational management of multiple geographically diverse Service Desk locations that operate on a 24/7 basis.

  • Improve performance and efficiency in the Key Performance Indicators of First Call Resolution, Speed to Answer, Customer Satisfaction Rating, Abandon Rate, Ticket Aging, Routing Accuracy/Error Control/Continuous Improvement.

  • Drive business innovation to reduce overall incidents through self-healing & self-help capability.

  • Provide operational support and direction for all audits in support of Air Liquide compliance and regulatory needs.

  • Drive improved customer satisfaction with a focused first-call resolution-based approach in the APAC regions.

  • Aggregate all Service Desk demand to optimize resolution at the lowest cost point.

  • Handle and manage all escalations with appropriate communication, functional, and hierarchical escalation and follow-through to conclusion.