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Front Desk Support Manager

3 weeks ago

Batu Pahat, Johor, Malaysia Scenic - Luxury Cruises & Tours Full time

Scenic - Luxury Cruises & Tours is seeking a highly motivated Front Desk Support Manager to join our team. As a key member of our front desk operations, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our hotel and cruise services.

Main Responsibilities:

  • Handle guest complaints, special requests, and inform supervisors accordingly.
  • Provide wake-up service to guests.
  • Print and place newspapers, sudokus, and crosswords in designated places.

Requirements:

  • Min. 1 year experience at a Front Desk in 4* or 5* operations (hotel and/or cruise ships).
  • Highly proficient in spoken and written English, French knowledge an advantage.
  • Strong computer skills (MS Office).
  • Familiar with safety and security.
  • Stress tolerant.
  • Familiar with a multicultural working environment.
  • Self-organized, disciplined, and reliable.
  • Good problem-solving skills.