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Sales and Operations Leader

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia SHISEIDO Full time

Job Overview:

The Sales and Operations Leader will play a crucial role in driving retail sales growth, managing store/counter inventory, operations, training, staff development, and welfare. This individual will also provide ongoing coaching and education to Beauty Specialists/Make-up Artists on product knowledge, customer service skills, and sales techniques.

Main Responsibilities:

  • Develop and implement sales strategies to drive revenue growth and achieve sales targets
  • Manage store/counter inventory, operations, training, staff development, and welfare
  • Provide ongoing coaching and education to Beauty Specialists/Make-up Artists on product knowledge, customer service skills, and sales techniques
  • Lead and develop individuals and teams to achieve business objectives

Requirements:

  • SPM and above with a minimum work experience in retail (preferably skincare and make-up) of 3 years, ideally in the role managing sales and operations of stores/counters
  • Good with MS Office software particularly Outlook, MS Excel, and MS Powerpoint
  • Able to analyze sales data and other retail data such as conversion, SKU, CRM information to draw meaningful and actionable insights
  • Fast and agile individual with a strong passion for beauty and retail
  • Excellent verbal and written communication and interpersonal skills
  • Able to work shifts, weekends, and/or public holidays. Occasional travel within Malaysia when required
  • Consumer-first mindset and able to cultivate similar with the team
  • Enjoys the service industry and delivering retail experience that exceeds consumer expectations

Benefits:

  • Medical and dental benefits
  • Staff purchase
  • Complimentary products (upon confirmation)
  • Long Service Award
  • Training opportunities