Account Growth Expert

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia PeakXV Full time
Account Growth Expert

We are seeking an Account Growth Expert to join our team at Carousell Group. This individual will identify and pursue opportunities to grow accounts and expand service offerings, develop and execute strategic account plans, and collaborate with sales and marketing teams to achieve revenue targets.

Mudah.my is part of Carousell Group, a leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork.

About the Role:

This is a unique opportunity to work closely with our clients and internal teams to deliver exceptional solutions. The ideal candidate will have a strong understanding of sales and customer service principles, excellent communication and interpersonal skills, and the ability to work independently and as part of a team.

Key Responsibilities:
  1. Account Growth:
    1. Identify and pursue opportunities to grow accounts and expand service offerings.
    2. Develop and execute strategic account plans.
    3. Collaborate with sales and marketing teams to achieve revenue targets.
  2. Reporting and Analysis:
    1. Prepare regular reports on account status, including sales forecasts and financial performance.
    2. Analyze client feedback and data to improve service delivery and client satisfaction.
  3. Customer Service:
    1. Address client queries and concerns promptly and professionally.
    2. Provide exceptional customer service, ensuring client satisfaction and retention.
    3. Conduct regular client check-ins and reviews to ensure ongoing satisfaction.
Requirements
  • Strong understanding of sales and customer service principles.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Those with one year or less experience are welcome to apply.

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