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Enterprise Server Technical Support Professional

3 weeks ago

Petaling Jaya, Selangor, Malaysia Lenovo Full time

At Lenovo, we're dedicated to delivering Smarter Technology for All. As a critical member of our SSG Premium Services team, you'll play a key role in ensuring the best possible customer experience while resolving complex technical issues.

Key Responsibilities:
  • Serve as the primary point of contact for hardware, storage, software, and overall problem resolution, interfacing with Level 1 agents, Level 3 OEM teams, and development teams.
  • Ownership of storage, all software, hypervisor, configuration, infrastructure, and usability issues.
  • Resolve complex, collaborative calls working with Level 3 teams and HW/SW development teams, as well as hardware problem determination and services delivery providers.

You'll work closely with our team to maintain outstanding customer satisfaction scores, defuse difficult situations, and ensure accurate incident documentation and knowledgebase updates.