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IT Technical Support Specialist

3 weeks ago

Subang Jaya, Selangor, Malaysia Two95 International Full time

About Two95 International

Two95 International is a leading provider of comprehensive IT services, dedicated to delivering exceptional support to our clients.

Job Summary:

We are seeking an experienced IT Technical Support Specialist to join our team. As a key member of our support services, you will be responsible for providing top-notch technical assistance to our clients, resolving complex hardware and software issues, and ensuring seamless IT operations.

Key Responsibilities:
  1. Provide Exceptional Client Support: Respond to client inquiries, resolve technical issues, and provide guidance on IT-related matters.
  2. Hardware and Software Troubleshooting: Analyze and resolve complex technical problems related to computer hardware, software, and peripherals.
  3. Network Configuration and Maintenance: Configure and maintain network infrastructure, including printers, servers, and other critical systems.
  4. Problem-Solving and Critical Thinking: Apply logical reasoning and analytical skills to troubleshoot complex issues and find innovative solutions.
  5. Team Collaboration: Work closely with colleagues to share knowledge, best practices, and expertise to ensure excellent service delivery.

About the Ideal Candidate:

We are looking for a skilled and enthusiastic IT professional with excellent communication and interpersonal skills. The ideal candidate should possess:

At Least SPM or STPM Equivalent: A strong foundation in IT principles and concepts.Minimum 1-2 Years of Experience: Proven track record in IT technical support, preferably in a similar role.Excellent Problem-Solving Skills: Ability to analyze complex issues, identify root causes, and implement effective solutions.Language Proficiency: Fluency in English, Bahasa Malaysia, and Mandarin is required, with Mandarin being a must for communicating with Mandarin-speaking customers.