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Retail Store Operations Manager
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As a Store Sales Manager at myNews, you will be responsible for ensuring daily operations run smoothly while maintaining high customer service standards. This role involves supervising crew members, managing work rosters, conducting performance reviews, and providing feedback.
Key Responsibilities:
- Supervise and train staff on policies, beverage preparation, and SOPs to promote ongoing skill enhancement.
- Manage cash transactions, maintain accurate records, and reconcile drawers.
- Deliver exceptional customer service, maintain a positive store environment, and actively participate in preparing coffee, beverages, and food.
- Analyze store metrics, implement improvements, and work with the Operations Manager to align store operations with company goals.
Requirements:
- Minimum of 3-5 years in a retail or food service management role with experience in supervising staff and managing store operations.
- Diploma in Retail Management or equivalent required.
- Strong leadership, organizational, and communication skills, as well as proficiency in cash management, staff training, and inventory control.
- Reliable, proactive, and able to handle high-pressure situations, demonstrating a strong commitment to customer service and team development.
