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Remittance Transaction Coordinator

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full time
Job Overview

We are seeking a skilled Remittance Transaction Coordinator to join our team at OCBC. As a key member of our operations department, you will play a crucial role in ensuring the smooth processing of remittance transactions.

This is an excellent opportunity for individuals who possess strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.

If you are a motivated and detail-oriented professional looking to advance your career in digital banking, we encourage you to apply for this exciting position.

Key Responsibilities:
  • Transaction Processing: Verify and authorize remittance transactions within stipulated approved limits.
  • Exception Handling: Comply with exceptions for Callback, Signature Verification, and Payment Processing, performing respective roles independently.
  • Team Collaboration: Liaise with customers, branches, and business units on discrepancies or doubts until resolution.
  • SLA Management: Work together with the team to meet SLA targets at all times.
  • Customer Support: Ensure quick action and resolution in managing internal and external customers' queries, feedback, and complaints.
  • System Monitoring: Monitor system availability and escalate promptly to management when required, ensuring payment service timelines are not impacted.