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Technical Account Strategist
2 weeks ago
We are seeking a Technical Account Strategist to join our Global Customer Success organization at Microsoft Corporation. The Technical Account Strategist will be responsible for understanding, identifying, and aligning Microsoft solutions and technical capabilities to customer needs and priorities.
The ideal candidate will have a bachelor's degree in Business, Sociology, Psychology, Computer Science or related field, and 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience. Alternatively, you can have a master's degree in Business, Sociology, Psychology, Computer Science, or related field, and 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience. Equivalent experience will also be considered.
The Technical Account Strategist will engage in conversations with customers and demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promote the organizational and customer success strategy with customers, aligning Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy, and engage in account team planning, promoting business and technical needs for change that challenge customer thinking.
In addition to these responsibilities, the Technical Account Strategist will be responsible for expanding customer and partner relationships beyond the current Unified Support contract consumers, focusing on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
