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Branch Operations Coordinator
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Company Overview
">AFFIN Group is a forward-thinking financial institution dedicated to delivering top-notch customer experiences. Our vision is to make a positive impact on our customers' lives through innovative products and services.
Job Responsibilities
">The Customer Service Officer plays a vital role in ensuring the smooth operation of our branches. Key responsibilities include managing daily branch activities, maintaining accurate records, and providing excellent customer service. You will also be responsible for handling customer complaints, resolving issues promptly, and ensuring that all transactions are processed efficiently.
Key Performance Indicators
">To measure your success in this role, we will assess your ability to meet performance targets, maintain high levels of customer satisfaction, and adhere to company policies and procedures. You will also be evaluated on your ability to work collaboratively with colleagues, provide constructive feedback, and contribute to the achievement of branch goals.
Training and Development
">We believe in investing in our employees' growth and development. As a Customer Service Officer, you will have access to training programs designed to enhance your skills and knowledge. These programs may include compliance training, product knowledge sessions, and customer service workshops.
Benefits Package
">We offer a comprehensive benefits package that includes a competitive salary, medical insurance, life insurance, and retirement savings plans. You will also have access to flexible work arrangements, paid time off, and employee discounts on our products and services.