Global Customer Service Representative

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Customer Success Specialist - Traditional Chinese (Reservation)

We are seeking a skilled Traditional Chinese Customer Success Associate to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd. as a Global Customer Service Representative.

  • This role requires the ability to work on rotational shifts 24/7, speaking, reading, and writing in Traditional Chinese is essential.
  • The ideal candidate will demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
  • We offer training provided, medical and insurance coverage, EPF, Socso, EIS, etc., and medical leave.
  • Able to handle pre and post reservation inquiries by phone, e-mail, and fax, customer requests by phone and e-mail, modify, change, and/or cancel existing reservations.
  • Makes outbound calls to hotels/guests to arrange special requests, acts as liaison between guest and hotel to resolve complaints.
  • Manage relationships with hotels by providing high levels of customer service and account management support.

Fluency in Traditional Chinese, strong communication skills, problem-solving skills, customer relationship management, empathy.



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