Director of Client Success

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time

Tata Consultancy Services seeks an experienced Director of Client Success to lead our efforts in ensuring customer satisfaction and loyalty. The successful candidate will act as a bridge between customers and the organization, gathering feedback and translating it into actionable recommendations for product development and service improvement.

Key Responsibilities:

  1. Customer Relationship Management: The Director of Client Success builds strong relationships with customers by providing personalized support and addressing concerns proactively.
  2. Data Analysis and Reporting: They analyze customer data to identify trends, patterns, and areas for improvement, informing decision-making and driving continuous improvement within the organization.

A strong background in customer-facing roles and excellent communication skills are essential for success in this position. The ideal candidate will be able to drive business growth through client success and advocacy.



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