Risk Management Coordinator

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 60 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support.

Senior Customer Service KYC Specialist

We are looking for a highly skilled Senior Customer Service KYC Specialist to join our team. The successful candidate will be responsible for managing, reviewing, and verifying all applications from clients onboarding to ensure within KYC due diligence.

As a Senior Customer Service KYC Specialist, you will be part of our team that comprises professionals from investment banks, tech firms, the forex industry, and early adopters of blockchain.

The ideal candidate will have at least 4-5 years experience in KYC compliance / customer account verification, good knowledge of provisions of local laws, directives, regulations, especially in capacity related to virtual currency policies.

Key Responsibilities:

  • Manage, review and verify all applications from clients onboarding to ensure within KYC due diligence
  • Verify the authenticity of client's personal details before inputting into the system
  • Maintain and upkeep of database to ensure data integrity and accuracy
  • Handle and review all enquiries raised by clients regarding account related
  • Monitor, document and escalate unusual activities or potential red flags


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