Crypto Industry Customer Insights Professional
5 days ago
The Crypto Industry Customer Insights Professional will play a vital role in analyzing customer service trends and best practices in the cryptocurrency industry at Bitget.
Key Responsibilities- Benchmark competitors' customer service performance to identify strengths and areas for improvement.
- Research industry-specific customer service challenges and propose innovative solutions.
- Assess live chat interactions, ticket workflows, and chatbot efficiency for crypto-related businesses.
- Develop frameworks to evaluate customer satisfaction, responsiveness, and resolution rates.
- Monitor key performance metrics like response time, resolution time, and user feedback.
- Collect and analyze customer service data to identify trends, pain points, and areas for optimization.
- Provide actionable recommendations to enhance customer experience strategies.
- Diploma or degree in Business, Market Research, Data Analytics, or a related field.
- At least 1 year of experience in market research, customer service analysis, or a similar role.
- Familiarity with cryptocurrency ecosystems, blockchain technology, and user personas is an advantage.
- Proficiency in data analysis tools like Excel or Tableau is essential.
- Experience using customer service tools such as Zendesk or Sprinklr is a plus.
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Crypto Industry Analyst
9 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Crypto Full timeJob Summary:This role involves independently writing research reports on trending topics in the cryptocurrency industry, including crypto trading, blockchain technology, and applications across DeFi, NFT, gaming, etc.The ideal candidate should have a strong interest in the cryptocurrency industry and prior knowledge or experience is preferred.
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Crypto Industry Expert
4 days ago
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Crypto Industry Netsuite Expert
5 days ago
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Crypto Partnerships Director
5 days ago
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Business Growth Specialist
5 days ago
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Senior Business Insights Professional
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Chief Innovation Strategist
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Creative Copywriting Specialist
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Senior Business Analyst
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Cybersecurity Specialist
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Kuala Lumpur, Kuala Lumpur, Malaysia Crypto Full timeCompany OverviewCrypto is a leading technology company that specializes in innovative solutions for the digital age. We are committed to delivering top-notch services and products that exceed our customers' expectations.
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Cloud Accounting and Reporting Specialist
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Kuala Lumpur, Kuala Lumpur, Malaysia Crypto Full timeRequirements and QualificationsTo be considered for this role, you must have:Bachelor's degree in Computer Science, Information Technology, or related field5+ years of experience as a Netsuite OneWorld Administrator/DeveloperStrong knowledge of Netsuite OneWorld ERP system administration, customization, and integrationExperience with SuiteScript, SuiteFlow,...
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Digital Transformation Leader
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Crypto Full timeJob DescriptionCrypto.com is seeking a seasoned Digital Transformation Leader to join our team and help shape the company's future. As a key member of our senior leadership team, you will be responsible for driving digital transformation initiatives and developing strategic plans to drive business growth.The ideal candidate has 5-7 years of relevant work...
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Product Development Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Crypto Full timeJob DescriptionWe are seeking a Product Development Lead to spearhead the strategic direction of our core products, including Main App Trading, Loyalty Programs, VISA Card and Pay, and other initiatives. As a key member of our team, you will be responsible for conceptualizing, executing, and monitoring key strategic initiatives aimed at driving commercial...
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Cryptocurrency Strategist
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Kuala Lumpur, Kuala Lumpur, Malaysia Crypto Full timeCrypto.com is a leading global cryptocurrency platform that empowers individuals to take control of their financial future. Our vision is to make cryptocurrency accessible to everyone, and we're looking for a talented Strategy Associate to join our team.As a Strategy Associate, you will play a crucial role in shaping the strategic direction of our core...
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Business Development Director
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Kuala Lumpur, Kuala Lumpur, Malaysia Crypto Full timeKey ResponsibilitiesCrypto.com is seeking a highly experienced Chief Innovation Strategist to join our team and help drive business growth through innovative solutions. As a key member of our senior leadership team, you will be responsible for developing and implementing strategic plans that drive innovation and growth.The ideal candidate has 5-7 years of...
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Business Growth Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Crypto Full timeCrypto.com is a rapidly growing global cryptocurrency platform that aims to make cryptocurrency accessible to everyone. As a Strategy Associate, you will contribute to shaping the strategic direction of our core products, including Main App Trading, Loyalty Programs, VISA Card, and Pay. Key responsibilities include:Strategic Visionary: Collaborating with the...
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Financial Markets Analyst
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Crypto Full timeCrypto.com is a leading global cryptocurrency platform that's committed to making cryptocurrency accessible to everyone. As a Strategy Associate, you'll contribute to shaping the strategic direction of our core products, including Main App Trading, Loyalty Programs, VISA Card, and Pay. Key responsibilities include:Strategic Visionary: Collaborating with the...
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Product Development Leader
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Crypto Full timeCrypto.com is a pioneering global cryptocurrency platform that's dedicated to making cryptocurrency accessible to everyone. We're looking for a Strategy Associate to help shape the strategic direction of our core products, including Main App Trading, Loyalty Programs, VISA Card, and Pay. Key responsibilities include:Strategic Visionary: Working closely with...