Credit Control Analyst

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Kerry Full time

About Kerry

Kerry is a world-leading taste and nutrition company serving the food, beverage, and pharmaceutical industries.

About the Position

  • Location: PJ, Malaysia
  • Reports to: Accounts Receivable Europe Dispute Management Team Lead

As an Accounts Receivable Executive, you will play a critical role in ensuring smooth financial operations, resolving disputes, and driving process improvements.

Responsibilities

  • Managing all aspects of accounts receivable related to disputes with precision and expertise.
  • Handling customer queries and dispute issues with professionalism, liaising effectively with market contacts to ensure swift resolution.
  • Conducting inbound and outbound calls to maintain strong relationships with customers and stakeholders.
  • Acting as a trusted point of contact for resolving queries and ensuring customer satisfaction.
  • Collaborating closely with the AR Team Leader, providing essential support for credit control activities to maintain financial stability.
  • Ensuring all associate activities strictly adhere to audit and compliance requirements.
  • Maintaining detailed and accurate documentation of all dispute-related activities for transparency and accountability.
  • Proactively identifying, escalating, and following through on any issues, ensuring timely and effective resolution to minimize disruptions.
  • Preparing insightful reports that provide clarity and drive decision-making.
  • Identifying and implementing process improvements to enhance efficiency and effectiveness across AR operations.

Qualifications and Requirements

  • Bachelor's Degree in Finance, Accounting, Business Administration, or a related field, or equivalent experience.
  • Minimum 1 year of experience in accounts receivable, credit control, or a related finance role.
  • Strong understanding of accounts receivable processes, particularly in managing disputes and resolving customer queries.
  • Ability to handle inbound and outbound calls professionally and liaise effectively with market contacts.
  • Proficiency in using accounting software and tools; experience with ERP systems is an advantage.
  • Ability to analyze issues, escalate where necessary, and follow through to resolution.
  • Demonstrated ability to work collaboratively with team members and provide support to AR Team Leaders for credit control activities.


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