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Network Engineer

2 weeks ago

Penang, Malaysia Plexus Malaysia Sdn Bhd Full time

About the Role:

Plexus Malaysia Sdn Bhd is seeking a highly skilled Network Administrator to join our team. As a Network Administrator, you will be responsible for providing technical support to our global user community while ensuring that applications, systems, networks and technologies are available and functioning in support of business processes.

Key Responsibilities:

  • System Maintenance: Follow established change management policy and procedure to research and recommend new technology, test and implement system updates, modifications or deletions. Work to ensure systems remain healthy and available while delivering flawless execution to complex and highly complex tasks as well as strategic projects.
  • System Ownership: Own and maintain systems, networks, technologies, inventory or processes that provide a solution to a business function of Plexus. The support of high complexity and / or foundational level solutions to ensure the availability, integrity, security and recoverability of Plexus data on a 24 x 7 x 365 basis. This includes ticket escalation and resolution; patch management and deployment; performance and availability monitoring; resource capacity and management; upgrade execution; system documentation; installation and configuration. Ensures user satisfaction by resolving complex operational issues regarding areas of expertise or assignment, utilizing Plexus policies and/or procedures. Delivers permanent resolution and improves operating efficiencies through root cause analysis.
  • Project Work: Partner and collaborate with members of global IT including senior IT leadership, project management, solution management, infrastructure and Engineering Solutions to deploy high complexity purchased or developed technologies that support business requirements.
  • User Support: Ensures user satisfaction by resolving complex operational issues regarding areas of expertise or assignment, utilizing Plexus policies and/or procedures. Delivers permanent resolution and improves operating efficiencies through root cause analysis.
  • Operations: Develop and enhance policies and procedures that are consumed to deploy, manage and support systems which provide services to global, regional or local Plexus personnel and/or customer needs.

Requirements:

  • Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent experience.

Preferred Qualifications:

  • Knowledge of networking services and common networking protocols.
  • Computer literacy in Windows environment including but not limited to word processing, spreadsheets, flowcharting and other software development, documentation, or project management tools needed to perform assignment.
  • Maintain the confidentiality of all departments, company and customer information while working safely at all times.
  • The ability to support around the clock monitoring and management and may result in support or activities after normal business hours.
  • Able to multi-task and remain organized while adapting to the needs of the Plexus.
  • Implement and provide guidance related to processes and security policies while incorporating security best practices in network design implementation.