Governance Expert

2 weeks ago


Petaling Jaya, Selangor, Malaysia Celcom & Digi Full time
Governance Expert (Engagement) at CelcomDigi

This role is responsible for developing and executing a comprehensive 'Customer Management and Engagement' program at CelcomDigi. The program aims to build a close network of customers and obtain direct, honest, and constructive feedback on interactions with the company.

You will work closely with other departments to identify and prioritize topics for the program, plan and coordinate events, and establish a robust engagement frequency with selected customers.

Responsibilities

  • Develop and execute a comprehensive customer management program.
  • Work closely with other departments to identify priorities for the program.
  • Plan, coordinate, and manage events under the program.
  • Maintain a robust engagement frequency with customers.

Requirements

  • Experience managing customers in a large consumer business.
  • Successes in customer experience prioritizing feedback and satisfaction.
  • Strong event management skills focused on achieving goals.
  • Excellent stakeholder management with strong communication skills.


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