Business Systems Analyst

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Associates Full time
Job Summary

We are seeking a skilled Business Systems Analyst to join our team at Oliver James Associates. As a key liaison between business stakeholders and technical teams, you will play a crucial role in delivering integration projects.

Your primary responsibility will be to lead and support the implementation of an OmniChannel solution, unifying multiple CRM systems and voice applications across the region. You will collaborate with cross-functional teams to design, develop, and deliver customer experience enhancements.

Key Requirements:

  1. Proven experience leading integration projects, particularly in an OmniChannel context.
  2. Hands-on experience unifying CRM systems and voice applications into a single, cohesive solution.
  3. A solid understanding of AI technologies and data-driven decision-making.

About Us

Our client is a leading international universal insurance provider with a strong regional presence, committed to delivering exceptional customer experiences through innovative solutions.


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