Transfer Agency Change Manager Leader
1 week ago
At Citigroup Inc., we deliver cutting-edge financial services to our global clients through our unparalleled network. Our extensive range of products and services enables us to support our clients' ambitions and help them navigate the complexities of the financial world.
Unlock Your Career Potential with Citigroup
We're currently seeking a high-caliber professional to join our team as a Transfer Agency Change Manager - Hybrid (Internal Job Title: Cash and Trade Proc Sr Analyst - C12) based in Kuala Lumpur, Malaysia. This role offers an exciting opportunity to work on various projects from small to significant Business Change requests on the Transfer Agency operating model, system set, and BAU activities.
About this Role:
- This position will assist in planning and designing business processes, formulating ideas/recommendations to improve and support our Transfer Agency business activities.
- You will analyze and document client's business requirements and processes, communicating these requirements to internal stakeholders, technology, and core processing functions.
- This role also involves creating basic test scenarios for testing business applications to verify client requirements are incorporated into the system design.
- You will develop and modify systems requirements documentation to meet client needs.
- Participate in meetings with clients to gather and document requirements and explore potential solutions.
- Execute systems tests from existing test plans either directly or with our offshoring UAT teams. Analyze testing results in all phases.
- Participate in technical reviews and inspections to ensure 'intent of change' is carried through all phases of the project, through to operational readiness.
- Manage, control, and report on interdependent transfer agency projects.
- Develop an understanding of Citigroup's APAC Transfer Agency strategy and Operating Model, ensuring changes are delivered in line with our operating processes and service offering.
- Suggest areas for improvement in internal processes along with possible solutions, focusing on reducing Manual Touch Points.
- Manage internal and external approvals process following Citigroup's corporate guidelines. Review legal documentation to align activities with contractual obligations.
- Liaise with offshore vendors through the recruitment, knowledge transfer, and implementations stages.
- Communicate effectively within the Transfer Agency programme of activity, aligning activities and responding to conflicting timelines.
- Ensure a smooth/seamless transition of business changes over a controlled framework.
- Coordinate, track, and validate the effective transfer of knowledge as applicable.
- Communicate effectively with internal stakeholders and ensure timely escalation of issues.
Career Development Opportunities:
- This role provides a chance to grow analysis skills, communication skills, and develop a deeper technical understanding of the clients supported by Transfer Agency globally.
- Significant exposure to the Funds Services leadership team across Operations, Product, and Technology.
About You:
- A minimum of 5-8 years of experience in a related role to cash and trade operations and management.
- Effective verbal and written skills.
- Strong analytical and problem-solving skills.
- Proven record of accomplishment in business analysis.
- Strong interpersonal skills, particularly in dealing with internal stakeholders and clients.
- Energetic and ambitious person.
- Excellent organizational and management skills.
- Experience working with remote teams.
- Ability to work under pressure and prioritize aggressive deadlines.
- High level of attention to detail.
- Ability to work as part of a team, managing conflict, and openly addressing challenges.
- Work independently when required.
Your Education:
- Bachelor's/University degree or equivalent experience.
Citigroup Inc. is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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