Director of Digital Governance

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Pte Ltd Full time

Job Summary:

Krisvconsulting Services Pte Ltd is seeking a highly skilled professional to lead our IT governance and change management efforts.

The successful candidate will manage IT risks, develop and maintain IT governance frameworks, and oversee change management processes.

Key Accountabilities:

  • Develop, implement, and maintain IT governance frameworks, ensuring alignment with regulatory requirements and industry standards.
  • Lead IT risk management initiatives, including identifying, assessing, and mitigating risks.
  • Ensure timely and accurate reporting of IT risks and compliance metrics to management, risk committees, and board committees.
  • Manage IT audits, both internal and external, ensuring readiness and swift remediation of findings.
  • Establish and enforce policies, standards, and procedures that guide IT/Digital Innovation.
  • Establish and enforce structured management protocols for IT systems and processes.
  • Leverage change management in process improvement frameworks to drive efficiency and enhance user satisfaction.
  • Design and implement a comprehensive vendor management framework that aligns with organizational goals and IT governance standards.
  • Co-lead the evaluation, selection, and onboarding of IT vendors, ensuring optimal cost, quality, and compliance with organizational requirements.
  • Establish and oversee vendor performance metrics (SLAs/KPIs), conducting regular reviews to ensure adherence to contractual obligations and quality standards.
  • Foster strong relationships with key vendors to ensure alignment with the bank's operational and strategic priorities.
  • Identify, assess, and mitigate risks associated with third-party vendors, including operational, financial, and compliance risks.
  • Champion Governance and Change management as a tool for driving innovation and achieving customer-centric and operational efficiency goals.

Requirements:

  • Proven experience in governance, risk management, and/or change management, customer experience strategy, process improvement, and vendor management.
  • Strong leadership qualities with a track record of inspiring teams and delivering transformational results.
  • Exceptional communication skills, with the ability to prepare and present high-quality reports to senior leadership and board committees.

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