AI Customer Service Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

Company Overview:

Tbwa Chiat/Day Inc is a leading provider of innovative solutions for the digital age.

We believe that technology should be harnessed to create positive change and drive progress.

Our mission is to empower individuals and organizations with cutting-edge tools and expertise.

We are dedicated to fostering a culture of innovation, collaboration, and continuous learning.

Job Description:

  • Daily Data Annotation: Responsible for daily data annotation and training for AI customer service systems.
  • Chatbot Optimization: Optimize chatbot response processes and business logic to ensure accurate user intent recognition and provide an excellent response experience.
  • Question Format Cleaning: Conduct question format cleaning and annotation to enhance the chatbot's intent recognition capabilities.
  • Solution Development: Design and develop chatbot response solutions, including Q&A, dialogues, task processes, and knowledge base strategies.

Required Skills and Qualifications:

  • Bachelor's Degree: Bachelor's degree or above, with 2 to 3 years of experience in operating AI customer service systems.
  • User-Centric Mindset: Strong user-centric mindset, with the ability to deeply understand user needs and pain points.
  • Knowledge Base Maintenance: Has 2 to 3 years of experience in knowledge base maintenance, text chatbot training, data annotation, or process management roles.
  • Data Analysis: Strong learning ability, self-motivation, benchmarking, and analytical skills. Proficient in data analysis with familiarity in commonly used tools and methods.
  • Teamwork: Excellent teamwork, cross-team communication, and coordination skills.

Benefits:

  • Competitive Remuneration: Competitive remuneration package (Basic Salary + Shift Allowance).
  • Meal Allowance: Meal allowance up to RM 500/ month.
  • Unlimited Transport Allowance: Unlimited transport allowance (T&C apply).
  • Team Building: Monthly team building.
  • Training & Wellness Benefits: RM 2,500 training & wellness benefits per annum.
  • Yearly Bonus: Yearly bonus.
  • Convenient Workplace: Convenient workplace (5 minutes walk from MRT TRX).
  • Insurance Coverage: Insurance coverage for employees & dependants.
  • Growth Prospects: Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.


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