Process Optimization Expert

2 weeks ago


Butterworth, Penang, Malaysia Lam Research Full time
Job Overview

Lam Research is seeking a highly skilled Knowledge Management Professional to join our team. In this role, you will be responsible for developing and maintaining a comprehensive knowledge management system.

Responsibilities
  • Knowledge Management
    • Develop and maintain a comprehensive knowledge management system.
    • Ensure that knowledge articles are accurate, up-to-date, and easily accessible.
    • Promote knowledge sharing and collaboration across the organization.

Process Management

  • Analyze and optimize service processes to improve efficiency and effectiveness.
  • Document and maintain process workflows, procedures, and guidelines.
  • Implement process improvement initiatives and monitor their impact.

Training and Support

  • Provide training and support to staff on knowledge management and process management practices.
  • Develop training materials and conduct workshops as needed.

Collaboration

  • Work closely with IT, service desk, and other relevant teams to ensure alignment with knowledge management and process management objectives.
  • Participate in cross-functional projects and initiatives.
Requirements
  • Proven experience in knowledge management, process management, and quality assurance.
  • Familiarity with ITIL framework and best practices.

Technical Skills

  • Proficiency in knowledge management systems and tools.
  • Experience with process mapping and optimization techniques.
  • Strong understanding of quality assurance methodologies.


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