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Audio-Visual Systems Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

About the Role

As an Audio-Visual Systems Specialist, you will be responsible for overseeing daily operations in support of event management and event systems. This includes video conferencing endpoints for internal VIPs, stakeholders, and employees.

Your Responsibilities Will Include:

  • Maintaining conferencing and audio-visual systems, supporting event systems such as Crestron control systems, Cisco video conferencing, switchers, Extron products, Biamp, QSC, and DANTE Audio devices, as well as other DSPs and audio-visual mixers or control systems.
  • Providing vendor support experience to resolve issues and replace defective or broken products promptly.
  • Collaborating with colleagues and vendors to manage straightforward system projects while communicating effectively with customers and negotiating event setup requirements.
  • Troubleshooting system errors independently and possessing strong customer support skills, particularly at the VIP and executive levels.

About You

We are looking for a highly motivated, self-sufficient individual with strong communication skills to collaborate effectively with employees and backend support teams to ensure an excellent experience. Relevant certifications from Crestron, Extron, Biamp, QSC, Shure, or Sennheiser are desirable.

What We Offer

  • A diploma or bachelor's degree in engineering or IT is preferred.
  • Minimum of 2 years of system integration experience.
  • Strong technical problem-solving and troubleshooting abilities, capacity to follow processes and quickly learn new technologies.
  • Basic knowledge of networking is a plus, as is familiarity with SIP phones and Teams phones.