Head of Software Deployment

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia e2open Full time

About e2open

e2open is a connected supply chain platform that enables large companies to transform their way of making, moving and selling goods and services. Our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste and operate sustainably.

Role Overview
  • Manage a portfolio of complex software implementation projects across Business Units including new customer implementations.
  • Full project life cycle ownership: successful project delivery includes implementation from initiation and defining scope to deployment for one major or several minor initiatives simultaneously.
  • Report on project success criteria results, metrics, test and deployment management activities.
  • Prepare estimates and detailed project plan for all phases of the project.
  • Be responsible for services sales tasks like opportunity and contract creation in Salesforce.
  • Lead in the resolution of any issues and problems that develop during the project lifecycle and effectively identify and communicate risk and mitigation options to other leaders within the project.
  • Assess project performance and communicate lessons learned to increase institutional knowledge and further enhance best practices, tools, processes and methodologies within Professional Services.
  • Establish and maintain healthy business relationships with customers.
  • Work cross-functionally across all levels of the internal and external organization to deliver results on time.

Requirements

  • Broad process knowledge desired across multiple of the following: Inventory optimization, supply planning, sales and operations planning, or demand planning/demand sensing.
  • 10+ years of experience working in a Supply Chain-related or SaaS-related field in increasingly responsible roles including implementing complex solutions in an enterprise customer environment.
  • Hands-on experience in software deployment projects.
  • Ability to communicate and guide the implementation effort towards business objectives.
  • Strong interpersonal and negotiation skills with high self-motivation and ability to work independently.


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