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Multichannel Service Expert

1 week ago


Johor Bahru, Johor, Malaysia STARTEK Full time

Welcome to STARTEK, where we're passionate about delivering outstanding customer experiences. As a Multichannel Service Expert, you'll be responsible for managing all inbound communication channels, including calls, live chats, and emails.

Your key responsibilities will include:

  • Providing accurate and timely solutions to customer inquiries, complaints, and feedback
  • Working closely with the team to resolve complex customer issues

In this role, you'll have the opportunity to work in a dynamic and supportive environment at Medini 7, Iskandar Puteri, where you can grow professionally and personally.

To succeed in this role, you'll need:

  • Strong proficiency in English and Bahasa Melayu (Speaking and Writing)
  • Excellent communication and problem-solving skills
  • A willingness to work on rotational shifts (Morning, Afternoon, Night)

We offer various shift hours, including:

  • 6 AM – 3 PM
  • 7 AM – 4 PM
  • 8 AM – 5 PM
  • 9 AM – 6 PM
  • 10 AM – 7 PM
  • 11 AM – 8 PM
  • 12 PM – 9 PM
  • 1 PM – 10 PM
  • 3 PM – 12 AM
  • 5 PM – 3 AM
  • 10 PM – 6 AM

As a valued member of our team, you'll enjoy:

  • EPF & Socso
  • Medical Leave
  • An engaging and diverse team that supports each other
  • Free transportation to and from the office
  • Opportunities for growth and professional advancement
  • Quarterly staff recognition and rewards
  • Internal job program for career growth within the company