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Multichannel Service Expert
1 week ago
Welcome to STARTEK, where we're passionate about delivering outstanding customer experiences. As a Multichannel Service Expert, you'll be responsible for managing all inbound communication channels, including calls, live chats, and emails.
Your key responsibilities will include:
- Providing accurate and timely solutions to customer inquiries, complaints, and feedback
- Working closely with the team to resolve complex customer issues
In this role, you'll have the opportunity to work in a dynamic and supportive environment at Medini 7, Iskandar Puteri, where you can grow professionally and personally.
To succeed in this role, you'll need:
- Strong proficiency in English and Bahasa Melayu (Speaking and Writing)
- Excellent communication and problem-solving skills
- A willingness to work on rotational shifts (Morning, Afternoon, Night)
We offer various shift hours, including:
- 6 AM – 3 PM
- 7 AM – 4 PM
- 8 AM – 5 PM
- 9 AM – 6 PM
- 10 AM – 7 PM
- 11 AM – 8 PM
- 12 PM – 9 PM
- 1 PM – 10 PM
- 3 PM – 12 AM
- 5 PM – 3 AM
- 10 PM – 6 AM
As a valued member of our team, you'll enjoy:
- EPF & Socso
- Medical Leave
- An engaging and diverse team that supports each other
- Free transportation to and from the office
- Opportunities for growth and professional advancement
- Quarterly staff recognition and rewards
- Internal job program for career growth within the company