IT Infrastructure Maintenance Expert

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia iPay88 Full time

iPay88 invites applications for the position of IT Infrastructure Maintenance Expert in Kuala Lumpur, Malaysia.

About the Role
  • The ideal candidate will be responsible for providing technical and systems support, addressing integration issues promptly and resolving challenges efficiently.
  • This role requires a high level of technical competence in system integration, technical specifications, and systems support, consistently meeting SLA/KPI and quality targets.
  • The successful candidate will have experience in managing incidents through their lifecycle, prioritizing and closing multiple tasks within deadlines while ensuring client satisfaction with resolutions.
  • Additionally, the candidate will be required to escalate complex issues to L3 and follow up with the respective team until ticket closure.
  • We prioritize teamwork and encourage collaboration among our team members.

Requirements:

  • A Bachelors Degree in Computer Science, Information System or equivalent is required.
  • Minimum 3 years of experience in Systems Support / Technical Support roles is necessary.
  • Willingness to work on shifts for 24x7 support as required.
  • Familiarity with MSSQL/MYSQL, HTML/CSS/PHP is essential.
  • Strong analytical and problem-solving abilities, as well as adept at troubleshooting customer issues effectively.
Seniority Level
  • Associate


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