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IT Operations Expert | Kuala Lumpur

2 weeks ago

Klang, Selangor, Malaysia Cognizant Full time

**About the Role:**

The IT Operations Expert will be responsible for the administration, customization, and third-level support of Windows-based systems for end-user computing and back-end services. The ideal candidate will have a strong background in operating systems, standards tools, and networking protocols, as well as experience with GPOs, SCCM, packaging, and scripting.

**Key Responsibilities:**

  • Administer and customize Windows-based systems for end-user computing and back-end services
  • Provide third-level support for complex issues related to operations, including installations, setups, error messages, system status, and downtime procedures
  • Optimize system performance by automating tasks, standardizing processes, and troubleshooting problems

**Requirements:**

  • Working expertise in operating systems, standards tools, and networking protocols
  • Practical expertise in GPOs, SCCM, packaging, and scripting
  • Confirmed professional expertise level as a Microsoft Windows engineer in a large and complex IT enterprise environment
  • Working expertise in SCCM, AD, GPO, O365, and remote-control tools
  • Expertise in software applications used within large organizations (ITSM, business software)