Current jobs related to Customer Service Excellence Manager - Johor Bahru, Johor - Laurels & Leafz Flora Sdn Bhd

  • Customer Service Excellence Manager

    5 days ago

    Johor Bahru, Johor, Malaysia beBee Careers Full time

    We are seeking a dedicated Customer Service Excellence Manager to oversee restaurant operations, ensuring exceptional customer satisfaction and quality service.Key Responsibilities:To manage day-to-day restaurant operations, providing guidance and support to ensure smooth delivery of services.To supervise a team of staff, fostering a positive work...

  • Customer Service Ambassador

    2 weeks ago

    Johor Bahru, Johor, Malaysia Elite Advance Service Sdn Bhd Full time

    Company OverviewAbout Elite Advance Service Sdn Bhd:We strive to deliver exceptional service and create long-lasting relationships with our customers.Job DescriptionThe ideal candidate will possess a strong passion for delivering excellent customer service, ensuring customer satisfaction and loyalty. Key responsibilities include:Delivering fair outcomes to...

  • Customer Service Executive

    2 weeks ago

    Johor Bahru, Johor, Malaysia Elite Advance Service Sdn Bhd Full time

    ResponsibilityDeliver fair outcomes to our customers and ensure the quality of service in place.Actively share customer feedback with internal departments to improve the customer experience.Actively respond to the feedback received from social media.Work with internal teams to ensure the pre & post service for all products is in place.Requirements1+ years of...

  • Service Excellence Lead

    5 days ago

    Johor Bahru, Johor, Malaysia beBee Careers Full time

    Enhancing Service Performance and Customer SatisfactionWe are seeking a skilled Trainer and Development Professional to join our team. The ideal candidate will have experience in designing and delivering training programs that improve service performance and elevate customer satisfaction.In this role, you will be responsible for developing and delivering...

  • Delivery Excellence Manager

    3 days ago

    Johor Bahru, Johor, Malaysia beBee Careers Full time

    Job DescriptionAs a Logistics Coordinator, you will play a critical role in ensuring the smooth delivery of goods to our customers. You will be responsible for managing outbound operations, resolving delivery issues, and analyzing data to drive process improvements.Your Key Accountabilities:Manage and optimize outbound operations to ensure timely and...

  • Customer Service Manager Lead

    7 days ago

    Johor Bahru, Johor, Malaysia beBee Careers Full time

    Job DescriptionThe Senior Customer Service Manager plays a crucial role in leading the customer service and documentation team. This involves acting as the key liaison for customers, internal departments, port authorities, and agents at destinations.This position requires strong leadership skills to ensure that forecasted volume and revenue targets are...

  • Customer Excellence Leadership Role

    2 weeks ago

    Johor Bahru, Johor, Malaysia Kuehne + Nagel AS Full time

    About the RoleThis is an excellent opportunity to join our dynamic team as a Sales and Customer Experience Manager. As a key member of our organization, you will be responsible for leading and managing the Global Sales Customer Excellence team, ensuring alignment with company goals and objectives.Your Key Responsibilities:Coordination: Coordinate with...

  • Process Excellence Manager

    4 days ago

    Johor Bahru, Johor, Malaysia beBee Careers Full time

    We are seeking a highly skilled Process Excellence Manager to join our team. In this role, you will be responsible for developing and implementing processes to improve quality and efficiency.Responsibilities:Develop and implement process changes to improve quality and efficiency.Investigate root cause of quality problems, drive for improvement, and submit 8D...

  • Customer Service Director

    5 days ago

    Johor Bahru, Johor, Malaysia beBee Careers Full time

    Job DescriptionThe Customer Service Director will be responsible for leading our customer service efforts, focusing on delivering exceptional customer experiences.Key Responsibilities:Develop and implement customer-centric strategies to improve customer satisfaction and loyalty.Lead and manage a team of customer service representatives to provide prompt and...

  • Customer Service Representative

    5 days ago

    Johor Bahru, Johor, Malaysia beBee Careers Part time

    About this role:We are looking for a Customer Service Representative to provide exceptional customer experiences and create positive interactions with all visitors and customers.To deliver outstanding customer service through active listening, empathy, and effective communication.To follow cash handling procedures to ensure security and efficiency.To manage...

Customer Service Excellence Manager

3 weeks ago

Johor Bahru, Johor, Malaysia Laurels & Leafz Flora Sdn Bhd Full time
Job Overview

We are seeking a highly motivated and experienced Customer Service Excellence Manager to join our team at Laurels & Leafz Flora Sdn Bhd. This role is responsible for delivering exceptional customer experiences, ensuring customer satisfaction, and driving business growth.

Key Responsibilities:

  • Handle high volumes of customer inquiries across various communication channels, providing accurate and complete information.
  • Maintain a positive, empathetic, and professional demeanor towards customers at all times.
  • Assist customers in placing orders through our sales channels and go the extra mile to provide exceptional service.
  • Resolve customer issues promptly and follow up to ensure satisfactory resolution.
  • Collaborate with production and operations teams to enhance customer satisfaction.
  • Enhance operational systems, processes, and best practices to support the organization's mission.
  • Contribute to short and long-term organizational planning strategies.
Schedule
  • Day shift
  • Monday to Friday
Requirements
  • Possess advanced proficiency in English language skills.
  • Proficiency in Mandarin (speaking, reading, and writing) is highly advantageous.
  • Demonstrated experience in sales or customer care roles.
  • Strong interpersonal communication abilities.
  • Self-motivated with a sense of urgency.
  • Thrive in a fast-paced environment, with startup experience being beneficial.
  • Skilled in multitasking, prioritization, and time management.
  • Dedicated to enhancing customer experiences for increased retention and loyalty.
  • Maintain composure and empathy in high-pressure situations.
  • Detail-oriented and analytical.
  • Excellent collaboration and interpersonal skills.
  • Data-driven and focused on performance, identifying up-selling and cross-selling opportunities.
  • Familiarity with CRM tools is a plus.
  • Experience in e-commerce, retail, or consumer product support.