Help Desk Professional
1 week ago
About the Role:
We are looking for a highly skilled Help Desk Professional to join our team at Daythree. In this role, you will be responsible for handling customer inquiries and resolving their issues in a timely and professional manner.
You will handle voice, chat, and email interactions with customers, advising them on the latest promotions and offers, managing customer feedback and complaints, and liaising with back-end support teams to resolve member issues, queries, or concerns.
Responsibilities:
- Process case escalations or support work related to client processes and procedures efficiently.
- Handle calls, chats, and emails from customers in Mandarin, ensuring excellent communication skills.
Requirements:
- Proficient in speaking Mandarin as the role requires handling calls in Mandarin.
- Excellent verbal communication skills in Mandarin.
- Able to read and write traditional Mandarin.
- Min SPM or Diploma qualification.
- Fresh graduates or candidates with no working experience are welcome to apply.
- Previous experience in a customer service environment would be an advantage.
What We Offer:
- KPI allowance based on performance.
- Medical claims for employee well-being.
- EPF and SOCSO contributions.
- Structured career progression opportunities.
- On-the-job learning and development.
- A great company culture that fosters growth and collaboration.
- Work-life balance with flexible work arrangements.
- Contribution to society through meaningful initiatives.
- Access to a modern workspace with a well-equipped pantry.
- Employee perks, including corporate deals (Foodpanda, Gym, etc.).
- Convenient office location near public transport (Subang Jaya LRT Station).
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