Order Management Specialist

7 days ago


George Town, Penang, Malaysia Arrow Components (M) Sdn Bhd Full time

Responsibilities

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As a Senior Customer Service Officer, your key responsibilities will include:

  • Providing exceptional customer service and support to internal and external customers
  • Collaborating with Field Sales and Inside Sales teams to ensure smooth order management and resolution of issues
  • Maintaining accurate customer master files and handling VAT refunds for customer returns
  • Ensuring on-time delivery and resolving discrepancies, recommending solutions and/or action plans
  • Handling branch service requests, including RMA, Corrective Action Request, and Field Quality Request analysis


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