Contact Center Manager

**Unlock Your Potential with American Express**">">As a Workforce Planning Analyst, you'll play a critical role in shaping the future of customer experience at American Express. You'll work closely with cross-functional teams to develop and implement workforce management strategies, optimize contact center operations, and drive business growth.About the...

Job Details:This is a full-time position that requires a leadership-oriented individual with excellent coaching skills.Key Accountabilities:Lead and manage the team to ensure adequate coverage and optimal team performance.Identify areas for service improvement and make recommendations to the management team.Manage scheduling and staffing requirements for the...

Job Description:The incumbent is responsible for providing an efficient and high-quality telephone servicing facility to customers by meeting and exceeding their expectations. Key Performance Indicators (KPIs) include Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost-effective management; Customer – Plan and organize...

Prometric offers a unique opportunity to join our team as a District Manager, responsible for managing all aspects of test center operations in Asia and ANZ. As a key member of our team, you will oversee channel activities, establish new test centers, train proctors, and ensure service level agreement adherence.ResponsibilitiesSome of your key...

About This Role:This Contact Centre Agent position involves delivering exceptional customer service via telephone, providing a polite, professional, and accurate response to customer inquiries. You will be responsible for managing customer expectations, displaying ownership of customer requests, and liaising with relevant departments to resolve issues.The...

We are seeking a highly motivated and experienced Operational Performance Lead to join our team at UOB. In this role, you will be responsible for leading our Contact Centre operations team and driving excellence in customer service delivery.You will be responsible for developing and implementing strategic plans to improve operational performance, including...

Data Center Operations Manager is responsible for overseeing the customer lifecycle, ensuring fault complaints are resolved within SLA standards and delivering value-added services. This role requires strong technical expertise and excellent communication skills to engage with customers proactively and develop robust support frameworks.About the RoleAct as...

At Amazon, we're always innovating and pushing the boundaries of what's possible. As a Data Center Engineering Operations (DCEO) Engineer, you'll be at the forefront of our data center operations, ensuring that our critical infrastructure is running smoothly and efficiently.About the RoleThe DCEO Engineer will be responsible for engineering operations,...

Job SummaryWe are seeking a Data Center Manager to join our infrastructure team. As a Data Center Manager, you will be responsible for designing, implementing, and maintaining our data center infrastructure.About the Role:Design and implement scalable and secure data center architecture.Develop and maintain automation scripts for infrastructure deployment...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago job requisition id 24060221Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago job requisition id 22120242Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion...

Executive, Contact CentreExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago job requisition id 24120407Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 25 Days Ago job requisition id 25010353Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 2 Days Ago job requisition id 25030335Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted Yesterday job requisition id 25030336Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted Yesterday job requisition id 25030334Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact CentreExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 8 Days Ago job requisition id 24120405Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and...

Fewer than 20 applicants. You still have a chanceJob Responsibilities:Identify suitable locations and develop new education centers.Manage and oversee daily operations at the centers.Maintain the center's business to ensure profitability meets designated targets.Analyze the competitive landscape and market conditions across regions to assess feasibility for...

We are looking for a highly motivated Data Center Engineering Operations (DCEO) Engineer to join our team at Amazon. As a DCEO Engineer, you will be responsible for ensuring that our data centers operate at peak efficiency and reliability.About the TeamOur team is responsible for maintaining the physical infrastructure of AWS, ensuring the standards for...

Job SummaryWe are seeking a highly motivated Call Center Team Member to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service to our clients via telephone.Your primary focus will be on delivering customer service that meets and exceeds customer standards and expectations. You will also be...