System Implementation and Maintenance Professional

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Shared Services Sdn Bhd Full time
About the Role

We are seeking a skilled Technical Operations Analyst to join our team. The ideal candidate will have experience in system administration, reporting, and data analysis, as well as excellent communication and analytical skills.

The Technical Operations Analyst will be responsible for:

  • Maintaining transaction code hierarchy and designing reports
  • Providing testing and training to users
  • Collaborating with IT to maintain system security and assign roles and permissions
  • Troubleshooting system issues and migrating financial data

The successful candidate will possess strong problem-solving skills, with the ability to work independently and as part of a team.

Key Responsibilities:

  • Coordinate with different stakeholders for system administrator tasks including assign access rights, maintain system security and create and maintain chart of account
  • Provide day-to-day technical assistance to users of financial systems
  • Assist in planning and coordinating the implementation of system upgrade projects, change requests and system release
  • Communicate with different stakeholders within the company and prepare project documentation including business requirements, business flow diagram and user manuals
  • Assist in monitoring major project activities and rollout plans
  • Provide reporting and weekly update on all ongoing projects
  • Prepare User Acceptance Test plans, and provide support and training to end-users
  • Work closely with external vendors for any new financial system(s) implementation
  • Perform other ad-hoc projects and assignments as required
Requirements
  • University graduate in Business Administration, Finance, Information Systems or related disciplines preferred
  • Good command of written and spoken English and Chinese
  • 3-5 years working experience in Accounting System implementation and support is highly preferred
  • Experience in using Oracle Opera, Infrasys POS, and the Central Reservation System is preferred
  • Proficient in MS Office, including Excel, PowerPoint, Word, and VBA programming experience
  • Self-motivated and demonstrates the ability to multi-task and work independently
  • Good communication, organization and analytical skills
  • Previous experience in hospitality industry is an advantage
Skills
  • Business Administration
  • Administrative Functions
  • Information Systems
  • Oracle Databases
Benefits
  • Medical Coverage: Sosco, EPF, EIS and medical insurance coverage, preventative medical screening
  • Vacation: Free stay at any of our Hotels globally (one of a kind in the industry)

Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.

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