Chinese Language Support Professional

7 days ago


Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

We are Agensi Pekerjaan JobScoper Sdn. Bhd., a forward-thinking recruitment agency committed to providing innovative solutions for businesses and job seekers alike. We are currently looking for a skilled Mandarin Technical Support Executive to join our team.

Job Summary

This role involves providing world-class customer support to clients, utilizing technical expertise to troubleshoot complex issues, and collaborating with our technical teams to ensure seamless product delivery.

Main Responsibilities:

  • Customer Support: Respond to customer inquiries, resolve issues, and provide guidance to ensure customer satisfaction.
  • Tech Support: Troubleshoot technical issues, utilizing established procedures and protocols, to ensure timely and effective resolutions.
  • Process Improvement: Analyze customer feedback, identify areas for improvement, and recommend changes to enhance our products and services.
  • Collaboration: Work closely with our technical teams to ensure seamless integration of new features and updates.

Key Requirements:

  • Experience: At least 1 year of customer service experience, preferably in a technical environment.
  • Language Skills: Fluency in Mandarin and English, with a strong emphasis on Mandarin for effective communication with customers.
  • Technical Skills: Proficient in software applications, hardware components, and operating systems.
  • Soft Skills: Excellent problem-solving skills, attention to detail, and ability to work in a fast-paced environment.

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