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Customer Support Executive
1 week ago
Job Overview:
- N2N Connect Berhad seeks a Customer Support Representative to provide exceptional customer experience in our Trading & IT Industry.
Key Responsibilities:
- Act as the primary point of contact for customer inquiries and concerns.
- Ensure seamless day-to-day operations of our IT Service Helpdesk & Customer Services.
- Provide top-notch customer service to brokers, offering information, resolving issues, and addressing queries.
- Routinely monitor and identify defects or downtimes, taking prompt action to rectify them.
- Collaborate with other departments to resolve customer complaints and fulfill their requests efficiently.
- Document and forward client requests for service activation/deactivation to the relevant team.
- Foster a deep understanding of the trading and IT industry, including knowledge of financial markets.
- Stay proficient in relevant software and platforms used in trading and IT, such as trading platforms, data analysis tools, CRM systems, and customer support software.
- Demonstrate excellent communication skills, both verbal and written, to effectively interact with customers and colleagues.
- Empathize with customers' needs and provide tailored solutions that meet their requirements.
- Develop problem-solving skills to address customer issues efficiently and effectively.
