IT Network Solutions Expert

16 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ria Full time
About Our Team

We are a diverse and dynamic team at Ria Money Transfer, dedicated to delivering exceptional service and support to our clients. As a Senior Network Engineer, you will play a critical role in ensuring the smooth operation of our network infrastructure. You will work closely with our IT Support team to resolve technical issues and provide timely solutions.

Job Description

As a Senior Network Engineer, you will be responsible for providing expert-level technical support for our network infrastructure. You will work as an L2 support for both network and telephone systems, assisting IT Support with common network and voice-related faults.

Responsibilities
  • Provide expert-level technical support for our network infrastructure.
  • Work as an L2 support for both network and telephone systems.
  • Assist IT Support with common network and voice-related faults.
  • Identify, analyze, troubleshoot, and resolve client service requests.
  • Properly escalate and communicate to a higher level of support as necessary.
Requirements
  • Proven experience as a network and voice engineer.
  • Tech-savvy with working knowledge of office automation products, networks, server systems, and IT processes.
  • Good understanding of IT systems.
  • Ability to diagnose and resolve technical issues related to switches, routers, firewalls, SIP - configuration of VLANs, trunks, port-channel, acts/policies, and routing protocols as BGP/ EIGRP.


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