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Process Improvement Analyst

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia CBRE Full time
Job Description:

The role of Operational Excellence Specialist at CBRE KL BSO, Bangsar South, involves driving improvement initiatives independently under the leadership of the KL BSO Operational Excellence Lead. As an OE Specialist, you will bring exceptional client management abilities, strong communication skills, and a comprehensive knowledge of BSO's current service offerings to the table.

Your expertise in process analysis and design will enable you to maximize the company's competitive advantage in cost, quality, and customer care. Problem-solving abilities, Lean Six Sigma, and project management expertise are key assets in this role. Your ability to communicate complex information clearly and concisely, as well as effectively engage with working partners, makes you a valuable contributor to the team.

Key Responsibilities:
  • Identify and implement process improvement solutions to boost productivity, cut costs, and enhance customer satisfaction.
  • Analyze data to identify areas for improvement and suggest potential solutions.
  • Collaborate with cross-functional teams to implement process changes and ensure adoption.
  • Plan and drive continuous improvement projects using methodologies such as Lean, Six Sigma, automation, and analytics to achieve business objectives.
  • Run continuous improvement workshops and Kaizen events.
  • Standardize procedures across the organization and implement best practices.
  • Document business processes using industry-standard business process modeling notations (BPMN 2.0).
  • Educate and assist operations teams on new procedures and systems.
  • Create and maintain process records and metrics to monitor development and performance.