Quality Assurance Manager Professional
2 weeks ago
The Quality Assurance Manager will conduct independent assessments of IT processes and recommend solutions to improve compliance levels. Key responsibilities include managing quality assurance fieldwork, driving division-wide self-assessment exercises, and conducting compliance checks.
Key Responsibilities:
- Manage all aspects of planning, developing, and executing quality assurance fieldwork, programs, and initiatives
- Drive and facilitate division-wide quality assurance self-assessment exercise for all IT pillars, including regional entities
- Conduct planned and ad-hoc compliance checks to ensure adherence to internal and regulatory requirements
- Objectively conduct independent assessments and quality inspections to ensure services and deliverables meet established standards and processes
- Identify pain points for improvement from people, process, technology, and reporting perspectives and propose recommended solutions on operational gaps
- Work closely with stakeholders/issue owners to address gaps and implement corrective and preventive action plans
- Assessment report provisioning
- Deliver quality assurance-related awareness and provide advisory roles
- Own quality assurance frameworks and methodologies, such as testing and sampling approaches
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