Product Support and Services Expert

6 days ago


Penang, Malaysia Intel Corporation Full time

As a member of the Product Support and Enabling Team, you will be responsible for providing technical support for solutions that incorporate one or more Intel products and technologies.

Job Responsibilities:

You will develop and implement product design, development, and validation tools, providing technical and issue resolution support during development, testing, and production.

Evaluate, design, and develop new software and hardware fixtures, utilizing tools during project deployment to validate and optimize product quality and performance.

  • Create product specifications, hardware design guides, application notes, and other supporting technical collateral.
  • Collaborate and enable internal and external silicone, hardware, and software teams to deliver latest products in the market.
  • Partner with customer RnD and manufacturing to ensure smooth product ramp through integrating customer requirements, mitigating customer factory challenges, delivering product training, and provide health oversight with rapid technical support and systematic improvement action.
Key Qualifications:

To be successful in this role, you should possess a degree in Electrical/Electronic Engineering or Computer Engineering and have familiarity with embedded systems, computer system/board designs.

  • Experience in open-source OS and modern scripting language is required.
  • Familiarity with circuit design/circuit theory, understanding of electrical component and characteristics is necessary.
  • Familiar/hands-on experience with lab tools (oscilloscopes, analyzers, multimeter) is preferred.
  • Excellent English communication skills (verbal and written) with ability to work with diverse set of stakeholders (e.g. Marketing, Silicon Design Engineers/Architect, Validation Engineers and Customers) are mandatory.


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