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Claims Process Manager

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time
Job Overview

We are looking for a skilled Finance Executive to support our business growth at Shopee. In this role, you will be responsible for managing the entire claims processing lifecycle, from initial receipt to final resolution.

Responsibilities
  • Process and resolve claims in a timely and efficient manner.
  • Monitor and report on key performance indicators (KPIs) related to claims processing.
  • Ensure compliance with company policies and procedures at all times.
  • Develop and maintain detailed records and reports for claims processing.
  • Provide exceptional customer service and communicate effectively with stakeholders.
  • Identify opportunities for process improvements and collaborate with cross-functional teams to implement changes.
Requirements
  1. Possess a degree in Finance, Accounting, or a related field.
  2. At least 1-2 years of experience in claims processing or a similar role.
  3. Excellent analytical and problem-solving skills.
  4. Strong communication and interpersonal skills.
  5. Ability to work accurately and efficiently under pressure.
  6. Familiarity with industry-standard software and tools.