Senior IT Infrastructure Specialist

2 weeks ago


Klang, Selangor, Malaysia SYNNEX Corporation Full time

We are seeking a highly skilled and experienced Citrix/Nutanix Level 3 Engineer to join our team at SYNNEX Corporation.

Job Description:

This role will be responsible for providing advanced technical support and troubleshooting for Citrix environments, ensuring high availability and performance for our organization's virtualized infrastructure via Nutanix. The successful candidate will work closely with internal teams, end-users, and vendors to resolve complex technical issues, perform system optimizations, and implement new solutions.

Main Responsibilities:
  1. Level 3 Support: Provide top-tier technical assistance for Citrix & Nutanix-related incidents, problems, and service requests. Troubleshoot complex issues related to Citrix Virtual Apps, Citrix Virtual Desktops (XenDesktop), Citrix ADC (NetScaler), Citrix Profile Management, and Citrix Cloud.
  2. Infrastructure Operations: Ensure the smooth operation of global and regional infrastructure services that execute revenue-generating applications, colleague productivity tools, back office systems, and customer support.
  3. Team Leadership: Work with project managers to prioritize tasks and provide direction to Engineers and Associate Engineers as necessary to meet team commitments.
  4. Citrix Product Administration: Install, configure, and maintain Citrix products to meet business requirements, participate in Citrix upgrades, migrations, and patch management processes.


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