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Customer Experience Lead Retail

2 weeks ago

Klang, Selangor, Malaysia CompAsia Full time

We are looking for a highly motivated and experienced Customer Experience Lead Retail to join our team. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences, supervising staff, and driving sales growth.

The ideal candidate will have a proven track record in customer-facing roles, with experience in providing outstanding customer service, managing staff, and analyzing performance metrics. Excellent communication skills, a customer-centric approach, and the ability to work independently are essential for success in this role.

  • Key Responsibilities:
  • Deliver exceptional customer experiences through excellent customer service and product knowledge
  • Supervise and train retail staff to ensure high sales performance and excellent customer satisfaction
  • Analyze sales data and performance metrics to inform business decisions
  • Develop and implement strategies to drive sales growth and improve customer satisfaction