Call Center Operations Specialist

2 weeks ago


Petaling Jaya, Selangor, Malaysia Upscale Sdn Bhd Full time
About the position

We are seeking a talented Customer Support Specialist to provide top-notch service and support to our valued customers. As a key member of our team, you will have the opportunity to grow professionally and make a lasting impact.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat, resolving issues efficiently and effectively.
  • Analyze customer feedback to identify areas for improvement and implement changes.
  • Develop and maintain comprehensive knowledge of products and services, staying current with industry developments.
  • Collaborate with colleagues to achieve business objectives and drive growth.
  • Stay up-to-date with company policies and procedures, adhering to best practices.

Requirements:

  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Able to work in a fast-paced environment, adapting to changing priorities and deadlines.
  • Results-driven, with a proven track record of meeting or exceeding performance targets.

About us

We are Upscale Sdn Bhd, a leading provider of innovative solutions and exceptional service, committed to making a positive impact on our customers and community.


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