Sales Operations Coordinator

2 weeks ago


Klang Selangor, Malaysia balchem Full time
Job Title: Sales Coordinator

This role will be responsible for overseeing and enhancing customer service operations and logistics planning, utilizing ERP systems for managing logistics and customer service processes. The ideal candidate will ensure optimum customer satisfaction levels, balancing smooth and efficient production and logistics operations.

Main Responsibilities:
  • Primary contact point for customers, transporters, and freight forwarders
  • Develop and maintain strong relationships with customers, vendors, and logistics partners
  • Manage customer accounts, process orders, and ensure accurate and timely delivery of products
  • Utilize and maintain ERP systems to track orders, manage customer interactions, and streamline operations
  • Address inquiries, resolve issues, and provide information in a timely and professional manner
  • Collaborate with internal teams, including Production, Quality, Finance, to ensure seamless service delivery
  • Analyze and report customer service metrics, identifying areas for improvement and implementing solutions
  • Handle customer complaints and returns, ensuring swift resolution and customer satisfaction
Logistics Planning:
  • Plan, coordinate, and optimize logistics planning, including shipment schedules, inventory management, and distribution processes
  • Utilize and maintain logistics and customer service systems to track orders, manage customer interactions, and streamline operations
  • Monitor inventory levels and coordinate with the warehouse team to ensure optimal stock levels, replenishment, and asset turnaround
  • Analyze and report on logistics performance and customer service metrics, identifying areas for improvement and implementing solutions
Operations:
  • Support the implementation of new technologies, processes, and their updates/upgrades
  • Organize, store, and manage commercial documents (hardcopy and softcopy)
  • Support audit processes in terms of document compilation, preparation, and presentation
Requirements:
  • Proven experience in customer service and logistics planning roles, preferably in a fast-paced environment
  • Proficiency in logistics and customer service systems (e.g., ERP, CRM software)
  • Excellent communication and interpersonal skills, with a friendly and professional demeanor
  • Strong problem-solving abilities, detail-oriented, able to work under pressure
  • Ability to work, both independently and collaboratively, as part of a team, in a multi-cultural, regional environment
  • Strong organizational and multitasking abilities
  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred
Skill Requirements:
  • Proficient in Bahasa Malaysia, English, and Mandarin
  • Proficient in MS Word, Excel, Outlook, PowerPoint
  • INCOTERMs, Import-Export documentation, and process flow
  • Experience in using corporate resource planning tools, Microsoft D365 is preferred
Interpersonal Skills:
  • Pleasant and eloquent
  • Independent
  • Resourceful
  • Collaborative
  • Eager learner
  • Problem solver
  • Careful and detail-oriented


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