Medical Care Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Rhian_Convatec Full time

About Rhian_Convatec

Rhian_Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions. Our advanced wound care, ostomy care, continence care, and infusion care solutions provide a range of benefits from infection prevention to improved patient outcomes and reduced care costs.

Our team provides education and training to patients and healthcare professionals on the use of our products. We are committed to delivering high-quality care continuum to our patients and providing them with the best possible outcomes.

We are seeking a Nursing Care Advisor who will play an important role in educating patients on Ostomy and Wound Management. The successful candidate will be responsible for creating and delivering patient education programs, as well as activities relating to customer retention programs and assisting in conducting product-related case experiences.

Key Responsibilities

  • Provide timely response to patient/caregivers on clinical related issues and routine follow-up calls.
  • Conduct ostomy & wound care teaching and troubleshooting sessions with patients/caregivers via teleconsultation/live chat and patients visiting the Patient Education Centre.
  • Recommend the right ostomy and wound products that best suit patients' needs.
  • Patient App management – Patients' data record & documentation.
  • Manage Social Welfare/MAKNA/Yayasan/JPA/NGO patients.
  • Coordinate with Nurse Associate for patient home/ward visits.
  • Work closely with the Customer Service & Sales Personnel in providing excellent care continuum to patients.
  • Support the hospitals' ET nurses in their Colorectal Cancer Support Group meetings/activities in targeted hospitals.
  • Ensure Patient Education Centre is well maintained and equipped to manage patient visits.

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