Dispute Resolution Specialist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time
Company Overview
OKX is a leading crypto exchange and the developer of OKX Wallet, providing millions of users with access to crypto trading and decentralized applications. We are committed to delivering a secure, reliable, and user-friendly experience.

Salary and Benefits
Competitive remuneration package includes basic salary, bonuses, and benefits such as meal allowance and team building activities.

Job Description
We are seeking an experienced Dispute Resolution Specialist to join our team. The ideal candidate will have a strong background in disputes, fraud, chargeback, or payment experience in the banking, financial, and/or fintech sector. Key responsibilities include attending to customer disputes, conducting comprehensive investigations, and analyzing loss trends to prevent future losses.

Required Skills and Qualifications
To succeed in this role, you will need excellent verbal and written communication skills, multilingual proficiency, and a willingness to work according to a rotational schedule to support 24x7 operations. Additionally, you should possess strong people skills, be able to navigate difficult situations, and maintain composure under pressure. You will also be required to have a diploma in business, finance, or a related field and at least 2 years of experience in dispute resolution or a related field.

Benefits
As a valued member of our team, you can expect a competitive remuneration package, meal allowance, and opportunities for growth and promotion. Our multinational working environment offers a chance to advance your career by interacting with individuals from various backgrounds, cultures, and nations.

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