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Hotel Club Operations Director
3 weeks ago
Are you a motivated and organized individual looking for a new challenge? We are seeking a skilled Club Floor Manager to join our team at the TIME's group.
About the Role:This is an exciting opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer service. As a Club Floor Manager, you will be responsible for leading a team of staff, managing daily operations, and maintaining a high level of quality and cleanliness on the Club Floor and Lounge.
Key Responsibilities:- Lead a team of staff to provide exceptional customer service and maintain high-quality product standards.
- Monitor and report on guest satisfaction, providing recommendations for improvement.
- Manage inventory levels, including amenities and supplies.
- Collaborate with other departments to ensure seamless customer service and maintain a positive working relationship with colleagues.
- Ensure compliance with company policies and procedures.
- Proven experience in a similar role or management position within a hospitality setting.
- Excellent leadership and communication skills.
- Able to work effectively under pressure and as part of a team.
- Demonstrated ability to maintain high standards of customer service and product quality.
