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IT Service Delivery Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

Job Description:

The IT Service Delivery Manager will be responsible for leading the IT service delivery team and ensuring high-quality service delivery to customers. This role requires strong leadership and collaboration skills to manage cross-functional teams and drive business outcomes.

Main Responsibilities:
  • Develop and execute service delivery strategies to meet customer needs.
  • Manage relationships with stakeholders and communicate service delivery progress.
  • Identify and mitigate risks that could impact service delivery.
  • Develop and maintain process improvements to enhance service delivery efficiency.
Requirements:
  • Degree in Computer Science or related field; additional professional/technical qualifications advantageous.
  • Proven experience in project delivery with at least 6 years' relevant experience in large and complex organizations.
  • Leadership experience in managing IT delivery teams and implementing large-scale projects.