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IT Service Delivery Manager
2 weeks ago
Job Description:
The IT Service Delivery Manager will be responsible for leading the IT service delivery team and ensuring high-quality service delivery to customers. This role requires strong leadership and collaboration skills to manage cross-functional teams and drive business outcomes.
Main Responsibilities:- Develop and execute service delivery strategies to meet customer needs.
- Manage relationships with stakeholders and communicate service delivery progress.
- Identify and mitigate risks that could impact service delivery.
- Develop and maintain process improvements to enhance service delivery efficiency.
- Degree in Computer Science or related field; additional professional/technical qualifications advantageous.
- Proven experience in project delivery with at least 6 years' relevant experience in large and complex organizations.
- Leadership experience in managing IT delivery teams and implementing large-scale projects.