Financial Services Liaison Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Emerald Zebra Full time
Emerald Zebra - Full-time Junior Client Relations Specialist

A rapidly-growing company operating in a multicultural environment, Emerald Zebra offers the opportunity to work as a Junior Client Relations Specialist.

About the Role

We are seeking an ambitious and client-focused individual to join our team. As a Junior Client Relations Specialist, you will be responsible for developing and nurturing relationships with clients, partners, and organic clients in assigned countries or regions.

Your primary objective will be to proactively engage with trading professionals across various platforms to expand our client base and partnerships. You will also identify and leverage local marketing channels to enhance visibility and promote our company products effectively.

Additionally, you will focus on client onboarding and ensuring a seamless user experience for all clients. Your role will also involve promoting partnerships based on existing rebate structures and maintaining strong relationships with partners.

About Us

Emerald Zebra is a well-established multi-regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks, and Cryptocurrencies. With over 19 years of industry experience, we are known for our exceptional trading conditions, award-winning customer service, and commitment to transparency and cutting-edge technology.

Responsibilities:
  • Develop and nurture relationships with clients, partners, and organic clients in assigned countries or regions
  • Proactively engage with trading professionals across various platforms to expand client base and partnerships
  • Identify and leverage local marketing channels to enhance visibility and promote company products effectively
  • Focus on client onboarding and ensuring a seamless user experience for all clients
  • Promote partnerships based on existing rebate structures and maintain strong relationships with partners
  • Adhere to regulatory policies and ethical standards diligently
  • Assist in monitoring affiliates and partners on a regular basis to optimize their activities and performance and work to ensure Key Performance Indicators (KPIs) are met
Requirements:
  • Strong preference given to candidates with FX/CFD and online trading industry experience
  • Bachelor's degree in Accounting, Business, Management, Economy, and/or Marketing and related disciplines
  • Fluent English and Upper-Intermediate Malay & Chinese
  • Client-focused with excellent customer service and negotiation skills
  • A team player with excellent communication skills
  • Dynamic, self-motivated, competitive, and strong desire to succeed
  • Ability to work well independently as well as in a team and can-do attitude
What We Offer:
  • Welcoming, young, and multicultural team with approachable leadership
  • Continuous personal development, growth with the company, and opportunity to learn from industry leaders
  • Competitive remuneration: $60,000 per annum (negotiable based on experience)
  • Vibrant company life: from team activities to global celebrations
  • Corporate parking (claimable if a slot is unavailable)
  • Additional days for annual leave and medical visits
Eligibility:

This opportunity is open exclusively to residents of Malaysia with a valid work permit.



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