Collections Process Excellence Manager

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Atome Full time
Job Description

The Collections Process Excellence Manager will be responsible for evaluating agent performance, identifying improvement areas, and implementing strategies to optimize operations.

You will analyze performance metrics to identify trends, strengths, and improvement areas, develop and track performance improvement plans for underperforming agents, and create and deliver targeted training programs to enhance agent skills.


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