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Service Delivery Manager

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Biomed Global Full time
Job Description

As a Customer Support Specialist at Biomed Global, you will be responsible for providing technical support to customers and ensuring smooth operation of the department.

Responsibilities
  • To process customer orders and key in sales orders in SAP related to purchase orders for spare parts and services.
  • To handle customer inquiries and resolve issues in a timely manner.
  • To prepare quotations and submit bids through the customer portal.
Accountabilities
  • To arrange delivery for products and coordinate with supply chain.
  • Create new service calls in SAP and update customer equipment cards.
  • To document filing timely and maintain proper filing system.
Requirements
  • A minimum academic qualification of a diploma is required.
  • Possess good communication skills and ability to work independently.
  • Able to use Microsoft Office applications efficiently.